# Email for customer support agents

Give your support agent its own inbox like support@agents.yourcompany.com. It reads incoming tickets, replies in thread, and escalates to humans when needed.

Most support conversations still happen over email. A support agent with a real inbox answers where your customers already are: no new channel, no chat widget, no ticket portal.

## How it works

1. **Customer writes in** Mail to support@agents.yourcompany.com lands in the agent inbox in seconds.
1. **Agent reads and replies** read_message returns the full thread; the reply stays in the same conversation.
1. **Waits for the answer** wait_for_reply blocks until the customer responds, so multi-turn conversations just work.
1. **You supervise** Every message appears in your dashboard, and you can take over any thread yourself.

## Example

```
To: anna@customer.com
Subject: Re: Refund for order 4012

Hi Anna, your refund was issued today and should arrive within 3 business days.
```

Docs: https://mcpmailer.com/docs.md