Chasing payments is important and nobody enjoys it. An agent does it consistently and politely, and reads the replies so real disputes reach a human immediately.
The agent sends a reminder referencing the exact invoice.
Payment confirmations close the loop; disputes and questions escalate to you.
wait_for_reply plus your own cadence logic keeps the thread moving.
Every promise-to-pay is in the thread history.
Replies to existing threads are never throttled. New outreach is quota-gated and can require human approval, so your agent stays useful without becoming a spam risk.
send_email {
to: ["accounts@client.com"],
subject: "Invoice 2024-118 is 14 days overdue",
body: "A friendly reminder that invoice 2024-118 for 2,400 EUR was due on July 7. Reply here if you have questions or need the PDF again."
}