Blog
Page 5 of 10.
2 August 2026 · 5 min read
Where each piece of an agent's state belongs
Thread, contact, note, vault, your database, and the agent's own storage each hold a different kind of state. Putting something in the wrong one is why agents drift, repeat themselves, and contradict your systems.
2 August 2026 · 5 min read
What DMARC reports are actually telling you
Aggregate reports are ugly XML that answer one useful question: who else sends as your domain. How to read them, what a failure means, and when it is safe to move to reject.
2 August 2026 · 5 min read
Giving every customer their own agent inbox
If your product runs an agent for each customer, each one needs its own address. How to provision at signup, keep tenants isolated, handle domains, and keep one tenant's mistake from reaching the others.
2 August 2026 · 5 min read
Knowing where your agent's mail actually lands
Delivered is not the same as seen. Postmaster tools, seed accounts, and the handful of numbers that tell you placement is slipping before a customer does.
2 August 2026 · 5 min read
When someone sends email pretending to be you
DMARC enforcement stops spoofing of your exact domain and does nothing about lookalikes. What each defence actually covers, what to monitor, and what to do the day it happens.
2 August 2026 · 5 min read
Deciding what each agent is allowed to see
Least privilege inside a workspace: what an identity can reach by default, how contact, note, and vault grants work, which human roles can change them, and how to design the smallest useful agent.
1 August 2026 · 5 min read
Chasing quotes and vendors without becoming the bottleneck
Procurement email is coordination, not judgement: requesting quotes, chasing responses, normalising what comes back, and keeping the decisions with a person.
1 August 2026 · 4 min read
An email agent without writing a service
Wire an inbox to an automation tool: receive with a webhook, decide with an LLM step, reply through one HTTP call, and the four things to get right so it does not double-send.
1 August 2026 · 5 min read
Answering email in the language it arrived in
Language is the cheapest coverage win an email agent offers, and the easiest place to embarrass yourself. Detection, register, what to never translate, and when to escalate to a person who speaks it.
1 August 2026 · 4 min read
Adding email to a LangChain or LangGraph agent
Wire an inbox into a LangChain or LangGraph agent: MCP where the adapter exists, plain tools where it does not, and where the email work belongs in a graph.
1 August 2026 · 5 min read
Answering "where is my order" without a human
WISMO is the highest volume, lowest variety mail in retail. How an agent answers from carrier and order data, handles the exceptions honestly, and knows which cases are refunds in disguise.
1 August 2026 · 5 min read
When an agent and a person are on the same thread
Cc, reply-all, and handover are where agents embarrass you in front of colleagues and customers. The rules that keep a shared thread readable, and who should be speaking when.