Blog
Page 4 of 10.
3 August 2026 · 4 min read
Transactional, marketing, conversational: which one is your agent sending
The three categories have different infrastructure, different rules, and different consequences for mixing them. Where agent mail sits, and why sending it through a campaign tool goes wrong.
3 August 2026 · 4 min read
Every tool you connect is a tool your inbox can be talked into using
An agent with an inbox and a dozen connected tools has a supply chain. What a hostile or compromised server can do, why email raises the stakes, and how to connect one safely.
3 August 2026 · 4 min read
Subject lines an agent should write, and the ones it should leave alone
The subject is the one line that decides whether anything else gets read, and the one field agents most often break. When to keep it, when to write it, and what makes a good one.
3 August 2026 · 5 min read
What your team does once the agent handles the easy half
An agent changes the shape of the work rather than the amount, and the leftover pile is harder than the average was. How roles, staffing levels, and hiring change, honestly.
3 August 2026 · 4 min read
Setting response time targets you can actually keep
An agent answers in seconds, which makes it tempting to promise something you cannot hold when it escalates. How to set targets per category, measure the tail, and design the fallback.
3 August 2026 · 4 min read
Connecting a hosted client that cannot hold a key
Some clients cannot store an API key, so they authorize as you instead. How the OAuth flow works, what the scopes cover, why a token needs an agent header, and when to prefer a key.
3 August 2026 · 4 min read
Running an email agent on ordinary Node infrastructure
Not everything runs on the edge. The same agent as a Node service: webhook endpoint, a queue, per-thread locking in Postgres, and the deployment details that decide whether it survives a burst.
3 August 2026 · 4 min read
When an agent should send one email instead of nine
Agents can send a message per event, and usually should not. How to decide between immediate, batched, and digest delivery, and how to implement the batching without losing urgency.
3 August 2026 · 4 min read
Answering property inquiries before the lead goes cold
Portal inquiries arrive in bursts and decay in hours. How an agent answers the same six questions, books viewings, and hands over the moment a conversation becomes a negotiation.
3 August 2026 · 4 min read
Running an event's inbox without a spreadsheet
Registrations, dietary requirements, transfers, cancellations, and the flood of questions in the last 48 hours. What an agent handles, what it must not decide, and how to survive the week of the event.
3 August 2026 · 4 min read
Keeping clients informed without a weekly status meeting
Agencies lose hours to status emails, chasing approvals, and collecting assets. An agent can run all three, provided it never negotiates scope or speaks for the team on judgement calls.
3 August 2026 · 4 min read
What goes at the bottom of an agent's email
The signature is where disclosure, the route to a human, and your legal obligations live. What belongs there, what does not, and why an agent's footer differs from a person's.